User Guide

NPS reports are generated as soon as the data are synchronized to the cloud. NPS reports are generated only for the data which are been collected through NPS question types.

To view NPS reports, please follow below steps:

Step 1:
Login to GoSurvey admin site by using the same credentials that were set while creating the account. Once logged in, click on the Data menu.

Step 2:
The survey list opens with each survey and its response count. The NPS column is where you open the NPS report for that survey.
You can also open a survey from Responses, then click NPS at the top of the response list.



Step 3:
Click the NPS icon for that survey.

The report title is NPS Analysis. At the top left, open the date range and choose the start and end dates. Next to it, use Select NPS Question to choose which NPS questions to show.

Click Filters. If Select User appears, choose a user to see only that user’s responses. Next to Data Filter, click + to filter by a question, operator, and answer.

The overview shows Detractors, Passive, and Promoters, with the NPS score.

Each NPS question appears below, with its own chart. Use the chart dropdown to switch between NPS and Guage.

Click Pin to Dashboard to add that chart to a dashboard. Click Export to download that question’s chart. 

Click Export All to download every NPS chart on the page.