User Guide


Conditional Display

What is conditional display and how to configure it?

Step 1

  • Login to your GoSurvey account with the same credentials you used while creating the account.

Step 2

  • Click on the survey where you need to configure the conditional display feature. After selecting the survey, go on to the Questions screen as shown below. 


Step 3

  • Select conditional display button located at the top right corner to start the configuration. Conditional display can be applied only on question types such as - Single Option, Multiple Options, Text Single Line, Text Number & Date questions.

Conditional Display Option

Step 4

Choose the question on which you want to apply conditional display feature. There are different operators for every question type where the conditional display logic will be applied accordingly.

Choose Question

There are 4 fields that needs to be selected, they are as follows:

Conditional Display Settings

  • And block
    And block condition is generally used when the particular question is dependent on combined truthness of multiple conditions based on previous questions.
  • Question
    Select the question from the dropdown list on which the current question is dependent upon. If a question is dependent on the truthness of more than one question then just click on “Add button” to add another question and make a block of that question set.
  • Operator
    In the context of various question types, different operators are available for data manipulation.
  • For the "Free Text" question type, the following operators can be applied:
    • "=" (equals)
    • "!=" (not equals)
    • "Contains"
    • "Not contains"
    • "Has answer"
    • "Not answered"
  • When dealing with question types like "Date" and "5-star rating," the following operators are applicable:
    • "=" (equals)
    • "!=" (not equals)
    • "<" (less than)
    • ">" (greater than)
    • "Has answer"
    • "Not answered"
  • For Radio Button options, there are four operators to choose from:
    • "=" (equals)
    • "!=" (not equals)
    • "Has answer"
    • "Not answered"
  • Check Box Lists offer a wider range of eight operators, including:
    • "Contains"
    • "Not contains"
    • "Has answer"
    • "Not answered"
    • "Count()=" (count equals)
    • "Count()>" (count greater than)
    • "Count()<" (count less than)
    • "Has Selected"
  • Value
    Once you are done with selecting the operator, the next thing you need to select is “value”. You can select the value from the dropdown that includes options related to the question.
  • Multiple conditions to one question
    You can configure multiple conditions to a particular question, depending upon your requirements.

Step 5

A practical example is explained below:

For example: Customers who have shopped for more than Rs 5000/- or have purchased 2 products of “Levis” brand, will receive a Gift Voucher. So here, there are 2 different conditions. First, on purchase of more than Rs 5000/- customers will receive a gift voucher and, Second, if they purchase more than 2 products from a levis store. So here in the second scenario, “And Block” condition will be used, as the question Gift Voucher is dependent upon the truthness of two questions. First, Brand should be Levis and second, number of product purchased must be more than 2.

As you can see in the image below, “And Block” is defined on two questions “favorite Clothing Brand” and “No. of Item Purchased.”

Conditional Display Configuration

Once both the answer will match with the condition, the user will get the gift voucher otherwise, they will not be eligible for the voucher.

Step 6

Save the changes and publish the survey.