Customer Satisfaction Survey

Why Customer Satisfaction Is Important?

Customer satisfaction is at the core of any business practice today. Every business focuses on creating delightful experiences for their customers to retain them and also build new ones. But how would you track your efforts? Are they yielding you results - more customers and delighting them to be your voice? The answer is by simply asking them. Customer satisfaction surveys gives you an insight about customers’ experience with you.

63% CX professionals use customer feedback to prioritize investment in better products, services and customer experiences.

Why Should You Choose Customer Satisfaction Survey App?

Ask and get valuable customer insights with survey app for measuring customer satisfaction. Here's how choosing a customer satisfaction survey app can do wonders for your business.

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Retain More Customers

Research shows that retaining existing customers proves to be much cheaper than acquiring new ones. Keep your existing customers happy in the long-term and a satisfied customer will always recommend your business to others.

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Minimise Loss

A negative customer experience can seriously hamper the brand image. When you listen & act on their feedback, turn them to positive in the shortest possible time, it helps you to provide a better experience the next time.

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Costly is OK!

According to research, customers are willing to pay more in return for a great experience and service.

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Stay Ahead of Competitors

When you give more attention towards customer satisfaction, providing better services to your customers, you definitely have an edge over your competitors.

Why GoSurvey?

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Experience & Expertise

7+ years of experience in serving 3000+ business globally and still counting.

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Top-Notch Features

We keep updating & upgrading features based on our users' feedback & industry trends.

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Highest Rated Customer Support

We always travel that extra mile to exceed our client' expectations and their words speak for it.

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Customized solution

We customize GoSurvey based on business requirements.

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White Label Solution

Re-brand our applications with the business logo & theme.

Features

Customizable Surveys

Customize surveys by selecting screen layout, colors, background images & more as per the business requirement.

Web-Based Survey

Surveys can be configured and shared to the targeted audience as a web URL. The respondent can fill up the surveys online in quick time.

Response Based Notifications

Response Based Notifications

Image as an option

To make surveys easier and interactive, images can be used as an option for Radio & Checkbox questions.

Image as an option

Media As Question

To make surveys more interactive, image, video & audio can be used as a question.

Media As Question

Auto Emailing

Auto Emailing

Real Time Report & Analytics

Reports are generated automatically and can be viewed in various user friendly forms like Pie charts, graphs etc.

Real Time Report & Analytics

Customizable Design

Select screen layout, colors and one of many pre-designed background images to customize the survey layout as per requirement.

Customizable Design

Net Promoter Score (NPS)

Use Net Promoter Score to measure the happiness and loyalty of the customers. The respondent has to rate the question on a scale of 0 to 10.

Net Promoter Score (NPS)

Over 35 Question Types

Create survey by using more than 35 different question types which are designed for various use cases. Getting started is easy and fast.

Over 35 Question Types

Customizable Surveys

Customize surveys by selecting screen layout, colors, background images & more as per the business requirement.

Web-Based Survey

Surveys can be configured and shared to the targeted audience as a web URL. The respondent can fill up the surveys online in quick time.

Response Based Notifications

Response Based Notifications

Surveys made
simple, fast & easy

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Get started with a free trial.

No credit card required.