Customer Feedback App

Why is Customer Feedback Important For Businesses?

Customer feedback today is the most important factor today that drives any business. It is useful in getting insights on various aspects of how they perceive a business. By not gathering feedback, a business might gain new customers but it is equally important to retain the existing customers. GoSurvey helps businesses get closer to their customers with the customer feedback survey software that’s designed with features to gather feedback with ease and get results in real-time.

72% of customers will share a positive experience with 6 or more people. On the other hand, if a customer is not happy, 13% of them will share their experience with 15 or even more.

Why Customer Feedback App is a Must to Gauge Customer Satisfaction?

Every brand or business runs in the league to build & retain more customers and do better business but few win the race and hearts of customers. Here’s why you must invest in a customer feedback app.

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Create Better Experience

When you have the best insights of what your customers loved about you and what left them disappointed - you can enhance and improve their experience.

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Track Everything

Get deeper insights on which particular area you need to focus on to provide a soothing experience to your customers.

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Minimise Loss

A negative customer experience can seriously hamper the brand image. When you listen & act on their feedback, turn them to positive in the shortest possible time, it helps you to provide a better experience the next time.

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Cost Effective

Investing in customer feedback software can actually be pretty cost effective. From creating questions to getting results everything happens on the software itself. Not to forget, the valuable customer feedback that you get is worth the treasure!

Features of GoSurvey Customer Feedback App

Customizable Surveys

Customize surveys by selecting screen layout, colors, background images & more as per the business requirement.

Unlimited Response Collection

There’s no limit on the number of responses a user or surveyor can collect while surveying. This makes the survey experience even better

User Management

Create and manage users by providing them specific roles and different levels of access for different survey projects.

Web-Based Survey

Surveys can be configured and shared to the targeted audience as a web URL. The respondent can fill up the surveys online in quick time.

Response Based Notifications

Response Based Notifications

Image as an option

To make surveys easier and interactive, images can be used as an option for Radio & Checkbox questions.

Image as an option

Media As Question

To make surveys more interactive, image, video & audio can be used as a question.

Media As Question

Real Time Report & Analytics

Reports are generated automatically and can be viewed in various user friendly forms like Pie charts, graphs etc.

Real Time Report & Analytics

Over 35 Question Types

Create survey by using more than 35 different question types which are designed for various use cases. Getting started is easy and fast.

Over 35 Question Types

Net Promoter Score (NPS)

Use Net Promoter Score to measure the happiness and loyalty of the customers. The respondent has to rate the question on a scale of 0 to 10.

Net Promoter Score (NPS)

Branding

Keep the business branding strong with GoSurvey theme support that enables to add business logo and customize the look and feel.

Branding

Customizable Surveys

Customize surveys by selecting screen layout, colors, background images & more as per the business requirement.

Unlimited Response Collection

There’s no limit on the number of responses a user or surveyor can collect while surveying. This makes the survey experience even better

User Management

Create and manage users by providing them specific roles and different levels of access for different survey projects.

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Get started with a free trial.

No CREDIT CARD REQUIRED.