A satisfied customer is the best business strategy of all. This holds true as customer satisfaction is at the core of any business practice today. Every business focuses on creating delightful experience for their customers to retain them and also build new ones. But how would you track your efforts? Are they yielding you results- more customers and delighting them to be your voice? The answer is by simply asking them. Customer satisfaction surveys gives you an insight about customers’ experience with you. Asking them the questions that matters can help you in knowing what they’re happy with and what needs to be improved.
It’s not often I respond to feedback requests but I thought I should this time...........the GoSuvery app was excellent! It did exactly what we needed, was flexible enough for us to create our own bespoke survey, the data collection and graphics gave us instant up-to-date results as we collected feedback and the right level of supporting data. I would definitely recommend GoSurvey to others. Unfortunately, in this case we had a one off project that needed a survey and we have no plans to carry out any further surveys. If we need surveys in the future I would use the app again.